Terms and Conditions Kaya96 – A Platform Rules Guide You Need to Know

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and kaya96 ("Platform", "We"). This Agreement governs all aspects of your use of the website, mobile application, and any services provided by kaya96.

By registering an account, making your first deposit, claiming any promotion, or simply accessing the Kaya96 site, you automatically agree to be bound by these terms in their entirety. These terms apply together with Privacy Policy and Responsible Gaming Policy our documents that complement each other.

Kaya96 reserves the right to update, amend, or replace any part of these terms at any time. Notice of changes will be posted on the website and, where changes are significant, will be sent via email to registered members. Continued use of the platform following such changes constitutes acceptance of the updated terms.

To register and use kaya96, you must meet all of the following eligibility requirements without exception:

• Aged at least 18 years of age on the date of registration.
• Not residing in a country or region where online gambling is fully prohibited by law.
• Act on your own personal capacity and not on behalf of any third party.
• Not currently under a voluntary suspension or exclusion period from the kaya96 platform.
• Never having had a kaya96 account previously closed due to fraud or misconduct.

The registration process at kaya96 requires you to provide accurate, complete, and up-to-date information. Required details include your full name as per your identity card, date of birth, an active mobile number, and a valid email address.

Identity Verification (KYC) is a mandatory procedure that must be completed before the first withdrawal is processed. Documents accepted for KYC purposes include:

• Valid Malaysian National Identity Card (MyKad)
• A valid international passport within its expiry date
• Malaysian driving licence as a supporting document
• Most recent bank statement or utility bill (not older than 3 months) for address verification

Kaya96 reserves the right to request additional documents at any time as part of an ongoing compliance process. Failure to provide the requested documents within the stipulated timeframe may result in temporary account suspension.

Kaya96 accepts deposits in Malaysian Ringgit (MYR) via a variety of secure and trusted payment methods, including DuitNow, FPX, Touch 'n Go, Boost, GrabPay, and interbank transfers.

Deposit:

• The minimum deposit amount is RM 20 per transaction.
• Deposits are typically credited to your account within seconds to 5 minutes.
• Kaya96 does not charge any processing fees for deposits.
• Deposits must be made from a legitimate source and in your own name.

Withdrawal:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals that meet all requirements are processed within 5 minutes.
• For withdrawals exceeding RM 10,000, processing may take up to 24 hours for security and compliance reasons.
• Withdrawals must be made to an account under the same name as the registered kaya96 account.
• Bonus balances that have not met the rollover requirements are not eligible for withdrawal.

All bonuses and promotions offered by kaya96 are subject to specific terms stated on the Promotions our terms. The general conditions applicable to all promotions are as follows:

• Each promotion may only be claimed one time only per account, per phone number, per IP address, and per household.
• The rollover (turnover) requirement must be fulfilled within the stipulated period — typically between 7 and 14 days from the date the bonus is credited.
• The use of certain betting or wagering methods may not be counted, or may be counted at a different rate, in rollover calculations.
• Kaya96 reserves the right to void bonuses if there are signs of fraud, abuse, or a breach of terms.
• Bonuses that have expired or whose conditions are not fulfilled within the specified timeframe will be automatically forfeited.
• Kaya96 reserves the right to modify, suspend, or terminate any promotion at any time.

Players are encouraged to read the full terms of each promotion before claiming it. If you have any doubts or questions regarding promotion terms, please contact our support team via live chat, available 24/7.

All games offered on the kaya96 platform — including online slots, sports betting, bingo, and table games — operate using a Random Number Generator (RNG) system that has been audited and certified by qualified independent international bodies.

The RTP (Return to Player) value for each slot game is displayed in its respective game information. This RTP figure is a long-term estimate calculated across millions of spins and does not guarantee the outcome of any individual playing session.

For Sports Betting, the odds displayed are accurate at the time the request is made. kaya96 reserves the right to void or adjust wagers in certain situations, including obvious technical errors, odds displayed that are unintentionally far from market value, or force majeure events.

Kaya96 users are strictly prohibited from engaging in the following activities, which may result in immediate account closure and forfeiture of all balances:

• Identity Fraud: Registering using another person's identity or providing false or misleading information.
• Money Laundering: Using the platform for money laundering or any other illegal financial activity.
• Bonus Abuse: Opening multiple accounts, colluding with other players to manipulate bonus conditions, or using any unfair method to profit from promotions.
• Malicious Software Usage: Using automated bots, hack software, data interception, or any tool designed to manipulate game outcomes.
• Payment Fraud: Making deposits using unauthorised payment methods, stolen credit cards, or initiating illegitimate chargebacks after winnings have been received.

Kaya96 reserves the right to suspend or close any account without prior notice under the following circumstances: breach of terms and conditions, suspected fraudulent activity, request from a competent authority, or account inactivity for more than 12 consecutive months.

Members may also voluntarily request account closure at any time through their account settings or by contacting our support team. Such requests will be processed within 3–5 business days.

For accounts closed due to confirmed fraud, all balances — including cash and bonus balances — will be permanently forfeited. For voluntary closures, valid cash balances (excluding bonus balances that have not met rollover requirements) will be returned to the registered bank account.

Kaya96 is not liable for any loss, damage, or costs incurred by users as a result of: internet service disruptions on the user's end, user hardware or software failures, delays in transaction processing caused by third parties such as banks or payment providers, or events beyond Kaya96's reasonable control.

Our protection against technical disruptions on our own platform is comprehensive — if a game is disconnected due to a server issue on our end, your bet will be returned or settled based on available system records. Our support team is ready to assist in any such situation.

Kaya96 reserves the right to update these terms at any time deemed necessary, whether for legal compliance, service improvements, or changing market conditions. The date of the most recent amendment will always be displayed at the top of this document.

For significant amendments that affect members' rights or obligations, notice will be given at least 14 days before the changes take effect. Continued use of the platform after the effective date of such amendments constitutes full acceptance of the revised terms.

Kaya96 is committed to the principles of responsible gaming. We believe that gambling should remain an enjoyable form of entertainment, not a source of financial or emotional stress. To that end, our platform provides a range of self-control tools to help you stay within comfortable limits:

• Daily/Weekly/Monthly Deposit Limit: Set the maximum amount you can deposit within a specified time period.
• Loss Limit: Set a limit on how much you are willing to lose within a given period.
• Play Time Limit: Set a daily session time limit to prevent excessive use.
• Self-Exclusion: Choose to take a break for 24 hours, 7 days, 30 days, or exclude yourself permanently.
• Reality Check: Periodic notifications reminding you of your current session's play time while a session is active.

For more information on these tools and support resources, please visit the Responsible Gaming our detailed policies.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the kaya96 team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly from the kaya96 website or app. Average response time is under 2 minutes.
• Support Email: [email protected] — Response within 24 working hours.
• Service Language: Bahasa Melayu and English